Terms of Service

These Terms of Service ("Terms") govern your use of the Ally Health application, website (ally.health), and related services (collectively, the "Service"), operated by Terrace Tech Labs ("Ally," "we," "us," or "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Ally Does

Ally is a preventive health intelligence tool that:

• Extracts and organizes biomarker data from lab reports you upload.
• Connects to wearable devices (via Apple HealthKit and Google Health Connect) to read health and fitness metrics.
• Uses AI (powered by Google Gemini and MedGemma) to generate educational summaries, trend analysis, and health insights.
• Provides an AI chatbot that answers health-related questions based on your data and general medical knowledge.

All of these features are designed to help you understand your health data, not to replace your doctor.

2. AI Limitations and Accuracy

Our AI features are powerful, but they have real limitations you should understand:

• AI can make mistakes. The AI models we use (Google Gemini and MedGemma) are advanced but not infallible. They may misinterpret lab values, miss context, or generate inaccurate summaries.
• Lab report parsing is not 100% accurate. Different labs use different formats, units, and naming conventions. Our AI may occasionally extract a value incorrectly or fail to parse certain fields. Always verify critical values against your original report.
• AI responses are general, not personalized medical advice. The chatbot generates responses based on your data and general health knowledge, but it does not know your full medical history, medications, allergies, or clinical context.
• Trends are observational, not diagnostic. When Ally shows that a biomarker is trending up or down, it is presenting data — not making a clinical assessment. A doctor is needed to interpret what trends mean for you.
• Wearable data has inherent limitations. Heart rate, sleep, and activity data from consumer wearables are estimates and may not be medically accurate.

3. Your Account

• You can use Ally with an anonymous account or sign in with Google.
• You are responsible for maintaining the security of your account and device. If you sign in with Google, you are responsible for the security of your Google account.
• You must be at least 18 years old to use Ally.
• One person, one account. Do not create multiple accounts or share your account with others.
• You can delete your account at any time from within the app. This will permanently remove all your data from our systems within 30 days.

4. Your Responsibilities

By using Ally, you agree to:

• Upload only your own lab reports. Do not upload reports belonging to other people without their explicit consent. You are responsible for ensuring you have the right to share any data you upload.
• Verify important data. Always check extracted biomarker values against your original lab reports, especially for critical health decisions.
• Consult healthcare professionals. Use Ally as a complement to — not a replacement for — professional medical care. Discuss any concerns or abnormal results with your doctor.
• Use the Service lawfully. Do not use Ally for any illegal purpose, to harm others, or in any way that violates these Terms.
• Not reverse engineer or abuse the Service. Do not attempt to reverse engineer, decompile, scrape, or exploit the Service or its AI models. Do not use automated tools to access the Service beyond normal app usage.
• Not misuse the AI chatbot. Do not attempt to manipulate the chatbot into providing medical diagnoses, prescriptions, or advice it is not designed to give.

5. Health Data and Privacy

Your health data is sensitive, and we treat it that way. Please read our Privacy Policy for complete details on how we collect, use, store, and protect your data.

Key points:

• We do not sell your data.
• We do not use your data for advertising.
• Original lab report files are deleted after parsing. We keep only the extracted data.
• Your data is encrypted in transit and at rest.
• You can delete all your data at any time.

6. Intellectual Property

6.1 Our Intellectual Property

The Ally Health application, website, brand, logo, design, code, AI models, algorithms, content, and all related materials are owned by Terrace Tech Labs or licensed to us. These are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works of any part of our Service without our written permission.

6.2 Your Data

You own your health data. By uploading lab reports or connecting wearable devices, you grant us a limited, non-exclusive license to process your data solely to provide and improve the Service for you. This license ends when you delete your account.

6.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us the right to use that feedback to improve our products without any obligation or compensation to you.

7. Availability and Changes

• We aim to keep Ally available at all times, but we do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or factors beyond our control.
• We may modify, add, or remove features at any time. If we make changes that materially affect your use of the Service, we will notify you in advance where reasonably possible.
• We reserve the right to suspend or terminate accounts that violate these Terms.

8. Fees

Ally Health is currently free to use. If we introduce paid features in the future, we will clearly communicate pricing before you are charged. You will never be billed without your explicit consent.

9. Limitation of Liability

Some jurisdictions do not allow limitation of certain liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, we do not warrant that:

• The Service will be error-free or uninterrupted.
• AI-generated content will be accurate, complete, or current.
• Lab report parsing will correctly extract all values from all formats.
• The Service will meet your specific health information needs.

11. Indemnification

You agree to indemnify and hold harmless Terrace Tech Labs and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the Service.
• Health decisions you make based on information from the Service.
• Your uploading of lab reports or data that you did not have the right to share.

12. Third-Party Services

Ally integrates with third-party services including Google (Firebase, Gemini, MedGemma), Apple HealthKit, and Google Health Connect. Your use of these services is governed by their respective terms and privacy policies. We are not responsible for the practices or availability of third-party services.

13. Termination

• By you: You can stop using Ally and delete your account at any time. No questions asked.
• By us: We may suspend or terminate your access if you violate these Terms, engage in abusive behavior, or if we are required to do so by law. We will provide notice where reasonably possible.
• Effect of termination: Upon termination, your right to use the Service ends immediately. We will delete your personal data in accordance with our Privacy Policy.

14. Dispute Resolution

If you have a dispute with us, we encourage you to first contact us at support@ally.health so we can try to resolve it informally. Most concerns can be resolved quickly through direct communication.

If informal resolution is not possible, any dispute shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, India. The arbitration shall be conducted in English by a sole arbitrator.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of Bangalore, India shall have exclusive jurisdiction over any disputes arising from these Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via the app or email at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Terrace Tech Labs regarding your use of the Service. They supersede any prior agreements or understandings.

19. Contact

If you have any questions about these Terms, reach out to us: